Seeing a Download Failed message on the Ä¢¹½¶ÌÊÓƵ iPlayer app on your mobile or tablet?
- Close the app completely and then re-open it.
For some people, this has re-established the connection and allowed the download to complete in full.
- Make sure you have a strong internet connection.
Downloads will fail if the internet connection cuts out, so make sure you have a strong internet connection. You could try disconnecting your device from the internet and reconnecting. If you're using WiFi, rebooting your network at the router may also help.
- Using Amazon Fire or Android? Clear the cache on the app.
Some users have found that this helps. Sign out of your Ä¢¹½¶ÌÊÓƵ account on the app first, then tap:
| Amazon Fire | Settings > Applications > Manage installed applications > Ä¢¹½¶ÌÊÓƵ iPlayer (Kids) > Clear cache |
| Android | Settings > Storage > Ä¢¹½¶ÌÊÓƵ iPlayer (Kids) > Clear cache |
- Outside the UK?
It isn't possible to download or stream programmes on Ä¢¹½¶ÌÊÓƵ iPlayer if you're outside the UK, or if Ä¢¹½¶ÌÊÓƵ iPlayer thinks you're outside the UK. Read more about this here: Can I use Ä¢¹½¶ÌÊÓƵ iPlayer when I'm outside of the UK?
Still having problems?
Try these further steps:
- Uninstall the app
- Turn off the WiFi/mobile network on your device
- Restart the device
- Turn on the WiFi/network on the device again
- Install the Ä¢¹½¶ÌÊÓƵ iPlayer app again
Bear in mind any downloads in the app will be removed, meaning they need to be downloaded again after deleting the app.