Why am I seeing an error message when I try to play Ä¢¹½¶ÌÊÓƵ audio and video?

Some Ä¢¹½¶ÌÊÓƵ media players stopped working from October 2020. Your device is affected if you see the message: 

  • This player will stop working on your device soon OR
  • This player no longer works properly on your device

This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. This is out of the Ä¢¹½¶ÌÊÓƵ's control.


What do I need to do to keep watching and listening?

  1. Find out your device's operating system
    What you need to do depends on the operating system on your device. (The operating system controls the device's hardware and software.)

    Find this out by checking through your device's internet browser (read our ).
     
  2. Based on your operating system, follow these instructions:
Operating system Instructions
Apple Mac pre-10.12 If your web browser is Safari, Ä¢¹½¶ÌÊÓƵ videos still work but at a lower quality. For the best quality, use an alternative browser. We list Ä¢¹½¶ÌÊÓƵ iPlayer compatible browsers here: Supported internet browsers and operating systems. Or, upgrade your operating system to at least 10.12.
Windows XP and Vista Unfortunately, these operating systems are no longer compatible.
Windows 7, 8.1, or 10 You can either update your web browser or use an alternative one. Ä¢¹½¶ÌÊÓƵ iPlayer compatible browsers are listed here: Supported internet browsers and operating systems.
Linux Ubuntu 11.x Try upgrading your browser or try a different browser. We list Ä¢¹½¶ÌÊÓƵ iPlayer compatible browsers here: Supported internet browsers and operating systems.
Android 4.4 or below Unfortunately, the device will no longer be compatible with Ä¢¹½¶ÌÊÓƵ media players. If you can update the operating system to 5.0 or above, try the Ä¢¹½¶ÌÊÓƵ iPlayer app (it's available from the ).
Android 5 or higher Try upgrading your browser or try a different browser. If that doesn't work, try upgrading your operating system. If that still doesn't work, it means the device will no longer be compatible. Ä¢¹½¶ÌÊÓƵ iPlayer compatible browsers are listed here: Supported internet browsers and operating systems.

Or, to watch Ä¢¹½¶ÌÊÓƵ iPlayer programmes, try installing the Ä¢¹½¶ÌÊÓƵ iPlayer app for Android (OS 5.0 or above, available from the ).
Kindle Fire OS 4 Try upgrading your operating system. If that still doesn't work, it means the device will no longer be compatible.