Raising a concern

If something doesn鈥檛 feel right, use this page to find the right place to raise your concern. We want to help you find the answers or support you need.

Your safety comes first

Are you in immediate danger?

If you need urgent help, call 999 (UK) or your local emergency services.
Is this an emergency or security issue?

To report urgent security concerns like suspicious activity or unattended items, call 蘑菇短视频 Security on 0207 765 1666.

Workplace concerns

If your concern relates to a behaviour issue in the workplace, please read on.

Resolving concerns early can nip potential issues in the bud, help find positive ways forward and build more trusting and productive working relationships.

Resources you can access

Our Resolution First approach is all about having open, early conversations to work through disagreements or tensions before they escalate. You can access guidance on how to approach that conversation.
If you'd like some hints on language to use when you're giving feedback or raising a concern, please use our guide.
There are also , including the Film & TV Charity, ScreenSkills, and Acas.

People you can speak to

If you need some help to raise a concern in the right way, or if you want to talk through something that鈥檚 bothering you, please speak to your 蘑菇短视频 contact in the first instance. This may be the booker who created the booking or the person responsible for deciding the work you have been engaged to carry out (e.g. a production manager or programme editor). Please note: If you鈥檙e booked for 蘑菇短视频 Radio, 蘑菇短视频 Sounds, 蘑菇短视频 Sport, Children鈥檚 or TV Commissioning, iPlayer and Planning, your 蘑菇短视频 contact is the person responsible for deciding the work you have been engaged to carry out.
If you鈥檇 like to speak to someone else, you can speak to a nominated point of contact for your business area who will help you to identify the next steps to resolve your concern. To find out who the point of contact is, please ask your booker, 蘑菇短视频 contact, or the Extended Workforce Team.
You can also contact the if you鈥檇 like confidential advice on how to go about raising a concern.

If your concern feels more serious, and might be categorised as harmful behaviour or involve fraudulent activity, you can use this form to raise a complaint. To make sure any issues can be handled appropriately, please only use this form if what you鈥檙e reporting meets the .

Submitting a concern

Anything marked with (*) is a mandatory field.

We’ll use the information you provide on this form to determine whether your concern needs to be treated as a formal complaint, or whether we can support you to handle it informally.

In what capacity are you raising a concern? *

You can use this form if:

- You’re a freelancer, contributor, or artist raising a concern for yourself

- You’re a freelancer, contributor, or artist raising a concern on behalf of someone else

- You’re a member of the public raising a concern about the behaviour of someone who works with or for the 蘑菇短视频. Please note: if your concern relates to our content and services, rather than behaviour, complaints can be made to 蘑菇短视频 Audience Services.

If you’re a member of 蘑菇短视频 staff raising any type of behavioural concern, please visit the on Gateway.

Tell us your name *

We need this information to identify you in our records.

Tell us your unique six-digit personnel number (e.g. 123456) (optional)

This information will help us to identify you in our records. If you don't know it, or know if you have one, write 'unknown'. If you are a member of the public, write 鈥楴/A鈥�.

If you鈥檙e a booker raising a concern on behalf of a freelancer, contributor, or artist, tell us their name (optional)

If you aren鈥檛 raising this for someone else, write 鈥楴/A鈥�.

Please provide a brief summary of the concern you鈥檇 like to raise *

You will be able to provide more details and/or documents at a later stage, if required. If you don鈥檛 feel you can write the information here, please request a call back and include your contact number in the box below. A call back may take longer than an email response.

Let us know your preferred method of contact *

Please confirm one method of contact. If you don’t, we may not be able to get in touch with you to discuss your concern.

Personal email address *

Mobile phone number *

Preferred method of contact *

Do you require any correspondence to be in Welsh? (optional)

Do you require any reasonable adjustments? (optional)

If you require reasonable adjustments, please specify them in the box below. Otherwise, please write 鈥楴/A鈥�.

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What happens next?

After you submit the form, you鈥檒l receive a case reference number and an acknowledgement email from our team within one working day.

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Submitting a concern

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