蘑菇短视频

When do I register for 蘑菇短视频 Connect?

You do not need to take any action until you receive the registration email. All emails will be sent to the personal email address provided by you to your 蘑菇短视频 contact once your engagement has been raised by your 蘑菇短视频 Contact.

If you were in an active engagement before Monday 11th November, you would have been sent the 蘑菇短视频 Connect invitation on this date.

If you were engaged after Monday 11th November, you will receive your booking confirmation email first followed by your 蘑菇短视频 Connect registration email. If your engagement is gross paid – you will receive the 蘑菇短视频 Contract email after your booking has been assessed and approved by the Extended Workforce Team.

I need access, but was engaged by the 蘑菇短视频 before April 2024.

If you had engagement prior to April 2024 and require access to the freelance payment portal, please raise a webform ticket requesting access and state the reason why.

I haven't received a 蘑菇短视频 Connect invitation in my personal email inbox.

Please check your spam/junk folders as the email address (bbc.connect@ccs.bbc.co.uk) may be captured as spam. If you had an active engagement over the date of 11th November, or have started an engagement since then, and haven't received the 蘑菇短视频 Connect invitation email, please check with your booker that the email address held on record for you is correct. If it is, please get in touch with us here for the team to investigate.

Do I need new log-in details to access the FPP?

The previous freelance payment portal login information is no longer valid for 蘑菇短视频 Connect and FPP.

I have recently changed my email address. How do I let you know?

If you have changed your email address, you will need to raise a ticket via the following webform requesting for it to be updated on our systems.

Once your email address has been updated, you will receive a temporary password from the support team. You can use  to register for the Freelance Payment Portal.

You will need to register with your personal email address and set up a new password. The steps to register for 蘑菇短视频 Connect can be found .

Important: Please do not use your 蘑菇短视频 email address to register for 蘑菇短视频 Connect as you may lose access to the portal if and when you are no longer engaged by the 蘑菇短视频.

I have deleted the 蘑菇短视频 Connect invitation email. How do I register now?

Check 'deleted' folder: Look in your email account's deleted folder to see if you can recover the 蘑菇短视频 Connect invitation email.

If this step does not work, please contact us for further assistance.

What authentication methods can I use?

The first time you access 蘑菇短视频 Connect you will be asked to complete two-factor authentication by having a one-time passcode sent to your email address. You can choose to continue using this method of authentication for logging in in future, or you can choose to use an authenticator app (e.g. ForgeRock, Google Authenticator, Microsoft Authenticator).

Is 蘑菇短视频 Connect the same as 蘑菇短视频 Login?

No, 蘑菇短视频 Connect is solely used to access the FPP. 蘑菇短视频 Login will continue to be used for other systems, including mandatory training

蘑菇短视频 Connect login details

To register for 蘑菇短视频 Connect, you will first receive an invitation, for which you will need the following details:

• Personal email address.
• Set up your password when prompted.

If you have not received your 蘑菇短视频 Connect registration email please contact the support team here.

Password reset:

The forgot password function will only work if you have registered and activated your 蘑菇短视频 Account.

蘑菇短视频 Connect will only allow for the password to be reset once every 24 hours. When you select forgot password you should automatically receive another email with a temporary password. Please check your junk/spam folders if the email does not appear in the main inbox of your email.

If there are any more attempts to change your password your account will be locked. You will need to contact the support team to unlock the account here contact us.

蘑菇短视频 Connection activation link has expired:

The 蘑菇短视频 Connect registration link is only valid for 14 days after this it will expire.

If you click on the link a new one will automatically be sent within the hour. Please check your junk/spam folders for the new link to use to register for 蘑菇短视频 Connect.

蘑菇短视频 Connect error messages:

If you receive any of the below error messages please complete a webform stating the error message that is appearing on the 蘑菇短视频 Connect page.

• Activation link is not working 'Your email activation link is invalid or has already been used.'
• Two factor authentication error - 'Please wait for 3 minutes from the last request before you request a new code'
• 蘑菇短视频 Connect Error 'Passwords can only be changed once every 24 hours.'

The one time passcode is not working:

Avoid the below when pasting the code into the on-screen prompt and ensure you are pasting in the right place.

• Extra Spaces: Accidentally including spaces before or after the code.
• Partial Code: Copying only part of the code instead of the entire thing.
• Wrong Field: Pasting the code into the incorrect input field.
• Double Pasting: Pasting the code twice by mistake, resulting in a longer, invalid entry.
• Formatting Issues: Copying the code in a format that isn't accepted by the authentication system, like adding characters accidentally.

We hold an old email address on the system, therefore you have not received the 蘑菇短视频 Connect invitation.

If we hold an old email address for you on our system then then 蘑菇短视频 Connect invitation will be sent to that email address. To get this updated fill in the below webform with the following details:

• Old email address held on the system, not received the 蘑菇短视频 Connect invite
• The email address you would like us to update on the system for the invite to be sent to.

I have completed my booking and just received my contract but not a 蘑菇短视频 Connect invitation:

If the dates of your engagement are in the past and has been raised retrospectively by your 蘑菇短视频 Contact. This may cause a delay to sending out the 蘑菇短视频 Connect invitation. If you have not yet received the invitation please complete the following webform with these details for the team to review your record.

Invitation has been sent to your 蘑菇短视频 Email address:

We understand that in some instances the 蘑菇短视频 Connect invitation has been sent to and received into the 蘑菇短视频 email address. These details will need to be updated in the background to your personal email address. Please raise a webform request here and provide these details.

Future dated engagement:

If you have received your contract for a future dated booking i.e due to start more than 2 weeks in the future you will receive the 蘑菇短视频 Connect invite 14 days before the contractual start date to register and access the portal to accept your contract. If you have not received your invitation in those 14 days please raise a webform detailing this.

I am VAT registered. How do I claim VAT on my payments?

Check out the guide on adding your VAT registration number here. When you claim your payment there will be an option to add VAT to the payment you are claiming. Once selected you will need to select the VAT declaration box before submitting your claim.

Issue with entering bank details on the portal:

If you are trying to update your bank details and cannot type over the existing details, you will need to:

Select the "cancel" button
Re-enter the bank details tile
You will then be able to type in your new details as normal.

What should I do if I encounter an issue?

If you are experiencing a technical issue with 蘑菇短视频 Connect or the FPP, you need to contact us via this form. Our service desk is on hand to support you with any queries.

Are there any training materials available?

Training materials are available for both 蘑菇短视频 Connect and the FPP. These include:

• Freelance Payment Portal – Freelancer Help card
• Freelance Payment Portal – Agent Help card

Will I still have visibility of booking and payment history on the portal?

All booking and payment information that was on the previous portal has been migrated across.

Can I download invoices on the new portal?

Yes, there is the option to download a PDF invoice and also print any invoices.