Shows: e-ticket information

Can someone else use my tickets?

Anonymous — Thu, 03 Oct 2019 13:47:06 +0000

Can someone else use my tickets?

Our tickets are non-transferable and can only be used by the person named on the application / tickets, accompanied by any guest(s) they wish to bring along.

Tickets will normally show the name of the person who applied.

Occasionally, we ask you to let us know the name of any accompanying guests when you apply for tickets. Where this is the case, your tickets will be printed with your name as the lead booker, and your guest(s) name(s) on any additional tickets. Should you need to change the names of your accompanying guests ahead of a recording, you will need to let us know. As the lead (named) booker, you will be required to attend and accompany any named guests. Your tickets will be non-transferable and cannot be used by anyone else. The name on your tickets must match your photo ID.

Anonymous (not verified) 03 October 2019

I've received an unsuccessful email, but I already have tickets

Anonymous — Thu, 03 Oct 2019 13:49:21 +0000

I've received an unsuccessful email, but I already have tickets

Don't worry – if you've already received tickets for a show, receiving an unsuccessful email does not mean your tickets are no longer valid.

This can happen if:

You've applied for multiple recording dates in the same series. You may have been allocated tickets for one recording but been unsuccessful for the others.
You've applied for the same show more than once, perhaps using different email addresses, different names, or by spelling your name differently on separate applications.

In these situations, our system may send an unsuccessful email for one application, even though another application has been successful and you've already received tickets.

If we ever need to cancel your tickets - for example, if a recording is cancelled or moved to a smaller venue with reduced audience capacity - we'll send you a separate email clearly explaining that your tickets have been cancelled.

Anonymous (not verified) 03 October 2019

I have lost or deleted my e-tickets

Anonymous — Thu, 03 Oct 2019 13:50:03 +0000

I have lost or deleted my e-tickets

If you have lost or deleted the email with your e-ticket(s) we can resend it if you contact us via our X account or get in touch by calling Ģ��Ƶ Shows and Tours on 0370 901 1227*.

*UK-wide rate charged at no more than 01/02 geographic numbers; calls may be recorded for training.

Anonymous (not verified) 03 October 2019

How will I receive my tickets?

karen.scott — Wed, 04 Dec 2019 14:34:50 +0000

How will I receive my tickets?

Tickets are sent by email.

If you provided a mobile number when you applied, we'll also send you a text message as soon as your tickets have been allocated. Your ticket email should arrive shortly afterwards.

Where possible, we encourage you to display your tickets on a smartphone or tablet. If you prefer to print your tickets, please print the entire document, not just the page containing the QR codes.

Each ticket contains a unique QR code, which will be scanned when you arrive at the recording.

If you applied by phone and don't have an email address, we can arrange for your tickets to be sent by post instead.

karen.scott 04 December 2019

Can my tickets be transferred to a different date?

karen.scott — Tue, 03 Jan 2023 10:58:40 +0000

Can my tickets be transferred to a different date?

No. If your application for tickets is successful, your tickets cannot be transferred to another recording date.

If you can no longer attend, we'd be very grateful if you could let us know by using the unique cancellation link in your ticket email. This allows us to offer your tickets to someone else on the waiting list.

karen.scott 03 January 2023

I received a text message saying I've been allocated tickets, but I haven't received my ticket email

karen.scott — Tue, 03 Jan 2023 14:42:11 +0000

I received a text message saying I've been allocated tickets, but I haven't received my ticket email

If you've received a text message confirming that you've been allocated tickets for a show, but haven't received your e-tickets by email, there are a few things to check:

Check your spam or junk folder

If you've received a text message confirming that you've been allocated tickets, but haven't received your ticket email, please check your spam or junk folder first.

Ticket emails come from bbcshowsandtours@shows.bbc.co.uk. If this is your first time receiving tickets, your email provider may mistakenly filter our emails into spam or junk folders.

To help ensure future emails reach your inbox, please add bbcshowsandtours@shows.bbc.co.uk to your contacts or safe senders list. It's important to do this before asking us to reissue your tickets, otherwise any replacement tickets may also be filtered into spam.

How do I add Ģ��Ƶ Shows to my safe senders list?

Most email providers allow you to add trusted senders through your junk or spam settings. If you're not sure how to do this, please refer to the help pages for your email provider, as the steps vary between providers and may change over time.

Have you received tickets from us before?

If you've successfully received e-tickets from us in the past and our emails normally arrive in your inbox, it's worth checking whether you received the original application confirmation email for the show.

If you can't find the application confirmation email, it's possible that your email address was entered incorrectly when you applied for tickets.

One of our team can check this for you. Please contact us via our X account or get in touch by calling Ģ��Ƶ Shows and Tours on 0370 901 1227*.

If necessary, we can update your email address and re-send your tickets.

*UK-wide rate charged at no more than 01/02 geographic numbers; calls may be recorded for training.

Do you have more than one email address?

If you use multiple email addresses, it's worth checking whether you applied using a different address, such as:

A work email address
An older email account
A different personal email address from the one you've used with us before

Your tickets and confirmation emails may have been sent there instead.

karen.scott 03 January 2023

I am unable to print my e-tickets

karen.scott — Tue, 03 Jan 2023 14:49:10 +0000

I am unable to print my e-tickets

There is no need to print your tickets.

You can simply show your tickets on your smart phone or tablet when you arrive, and our staff will scan the QR codes directly from your device.

Please note that for some shows (such as Strictly Come Dancing), mobile devices are not permitted in the studio. This will be clearly stated on the show's application page.

For these recordings, you can still use your mobiles device for ticket scanning. Once your tickets have been scanned, your device will be securely stored until the end of the recording.

karen.scott 03 January 2023

When will I receive my tickets?

karen.scott — Tue, 30 Jun 2026 12:00:08 +0000

When will I receive my tickets?

When you apply for tickets, your application is added to a waiting list.

Tickets are normally allocated from around three weeks before the recording. However, some shows are advertised much closer to the recording date. In these cases, we'll let you know whether you've been successful as soon as possible after you apply.

How tickets are allocated

Random draw

For shows allocated by random draw, tickets are issued after the advertised closing date.

First come, first served

For shows allocated on a first come, first served basis, we may begin issuing tickets before the audience is full. We'll continue allocating tickets as applications are received until the show reaches capacity.

Last-minute tickets

If tickets become available because of cancellations or additional capacity, we may issue tickets right up to the day of the recording.

We know that short-notice tickets aren't always practical, but we'd rather offer every available seat to someone on the waiting list than leave it empty. If you're unable to use tickets issued at short notice, we completely understand.

If you receive a text message on the day of the recording confirming you've been allocated tickets, but your ticket email hasn't arrived in time, please bring the text message along with a form of photo ID.

karen.scott 30 June 2026

My tickets look different. How do I use the brand-new ticket format?

Olivia.Anderson — Fri, 03 Jul 2026 11:55:19 +0000

My tickets look different. How do I use the brand-new ticket format?

We have released a brand-new ticket design that better matches our website and makes important information easier to find at a glance.

This ticket provides a simpler way for you to let us know whether or not you are able to use your tickets, helping us make sure as many seats as possible are filled by audience members who can attend.

Step 1

If your application is successful, you'll receive an email confirming your tickets and providing all the key information you need about the recording.

Within this email, you'll be able to quickly let us know whether:

You're able to attend, or
You no longer need your tickets

** This is different from the email you receive when you apply for tickets, which is simply a confirmation of your ticket request **

Step 2

Once you've confirmed you're able to come along to the recording, you'll receive a second email containing your tickets and QR codes.

This is the email you'll need to bring with you on the day of the recording.

Helpful reminders

We'll also be sending reminder emails ahead of recordings, so you have all the information you need before your visit.

New sender address

The email address your tickets come has changed to bbcshowsandtours@shows.bbc.co.uk.

Please note: This is the same address we use to send information about Shows and Events.

Olivia.Anderson 03 July 2026

Shows: e-ticket information

Can someone else use my tickets?

I've received an unsuccessful email, but I already have tickets

I have lost or deleted my e-tickets

How will I receive my tickets?

Can my tickets be transferred to a different date?

I received a text message saying I've been allocated tickets, but I haven't received my ticket email

Check your spam or junk folder

How do I add Ģ������Ƶ Shows to my safe senders list?

Have you received tickets from us before?

Do you have more than one email address?

I am unable to print my e-tickets

When will I receive my tickets?

How tickets are allocated

Random draw

First come, first served

Last-minute tickets

My tickets look different. How do I use the brand-new ticket format?

Step 1

Step 2

Helpful reminders

New sender address

How do I add Ģ��Ƶ Shows to my safe senders list?